Where’s my order?
Please refer to the order confirmation emailed to you when the order was placed which includes dates
for dispatch and delivery. Remember to check your junk folder if this has not arrived in your inbox.
I’ve forgotten my log in details
Your login will be your email address, if you have forgotten your password click on the “forgotten
password” button and a reset password email will be sent to you.
How do I get a VAT receipt?
Your order confirmation emailed to you when the order was placed includes our VAT number on it and
is also your invoice / VAT receipt.
How long will it be before I hear from customer services?
We aim to answer your questions as quickly as possible, however please allow up to 48 hours Monday -
Friday. Any queries submitted over the weekend or over national bank holidays, will be subject to
the 48 hours once we are open again.